Our Policies

Your Unlock Academy membership will continue and automatically renew until terminated. To use the Unlock Academy platform, you must have Internet access, a computer or laptop device, and provide us with one or more payment methods. "Payment Method" means a current, valid, accepted payment method, which may be updated from time to time and may include payment through your account with a third party. You must cancel your membership before it renews to avoid billing membership fees for the next billing cycle to your payment method (see "Cancellation" below).


Billing Cycle. The membership fee for the Unlock Academy platform and any other charges you may incur in connection with your use of the platform will be charged to your payment method on the specific payment date indicated on the "Account" tab under "Order History."


Our Refund Promise 

Here at Unlock Academy, we have a 100% satisfaction guarantee. If you are unsatisfied with our course selection within the first 14 days of enrollment, we will refund up to 50% of the purchase price (minus processing fees). After 14 days of enrollment, refunds are not granted.

Refund requests must be submitted for review within 14 days of purchase to our customer service email, [email protected].


What if the course hasn't started?

If you would like a refund for a course that has not started yet, the 14-day policy does not apply. Registration cancellations received before the course start date may be eligible to receive a full refund (minus processing fees)


Refund requests must be submitted for review within 14 days of purchase to our customer service email [email protected]. All refund requests must include the student's name (as used to register) and/or transaction number.


Monthly Subscriptions

When canceling a monthly subscription, all future charges associated with the coming months of your subscription will be canceled. You may notify us of your intent to cancel at any time; your cancellation will become effective at the end of your current monthly billing period. You will not receive a refund; however, your access to membership course content will continue for the remainder of the current monthly billing period. (Please note that all trading memberships will not have access to the course material or trading tools after cancellation.)


Annual Subscriptions

 When canceling an annual subscription, all future charges associated with the coming years of your subscription will be canceled. You may notify us of your intent to cancel anytime; your cancellation will become effective at the end of your current annual billing period. You will only receive a 50% refund of the yearly term (minus the processing fee) if you request a refund within 14 days of your initial purchase. However, your access to membership course content will continue for the rest of the current yearly billing period.  (Please note that all trading memberships will not have access to the course material or trading tools after cancellation.)


 Purchases with Wise Bank

Refunds from Wise Bank checkout will take 7 to 14 business days to process and return to the student. If you are unsatisfied with our course selection within the first 14 days of enrollment, we will refund up to 50% of the purchase price (minus processing fees).

Please note: Unlock Academy owns ALL material. 


How to cancel your account or monthly payments

Please note that this applies to Monthly and Annual memberships. You can cancel your Unlock Academy membership anytime, and you will continue to have access to the Unlock Academy platform through the end of your billing period. Please note that you will not receive a refund for cancellations. You will have access to the course material until the end of your billing cycle. To cancel future payments, email us at [email protected] or go to your billing section and cancel. Use the image below as a guide. Please reach out to us via email for a cancellation confirmation.

You can cancel anytime if you are paying monthly installments for a course or monthly membership fees. Before deciding to cancel, we strongly suggest you send us a message. We may be able to provide you with some clarity, or if the mistake is on our end, we will make it up to you! 

Disputes

Please note,  It is encouraged that you email us first to settle any issues before creating a claim. In the occurrence of a dispute. The member will not have access to the community or course material at the time of the dispute or in the future. 

Please note: Your access to membership course content will continue for the remainder of the current billing period.

Also See:
- T.Bot Terms & Conditions and T.Bot Privacy Policy


Xplore Pro Membership - What's not included?

While Xplore Pro provides a wealth of opportunities, there are certain offerings not included due to associated costs:

  • Partner Courses: We occasionally collaborate with external coaches to provide specialized courses, workshops, events, and more. While we aim to include many of these in Xplore Pro at no extra charge, some require separate compensation for the experts involved.
  • In-Depth Programs: Extended learning tracks, such as boot camps and cohort programs, demand more resources. While these have a base price outside of Xplore Pro, members can avail of scholarships to reduce this cost.
  • Specific Tools: Your membership grants you access to various custom-built tools, like trading indicators, code editors, and chat platforms. However, tools developed by third parties or our partners might not be included. Rest assured, we always aim to secure discounted access for our Xplore Pro members.
  • Events: While many of our events are freely accessible to members, some, especially in-person gatherings like boot camps, conferences, or retreats, might come with a cost due to the logistical and financial considerations involved.