Terms of membership
Your Unlock Academy membership will continue and automatically renew until terminated. To use the Unlock Academy platform you must have Internet access and a computer or laptop device and provide us with one or more Payment Methods. "Payment Method" means a current, valid, accepted method of payment, as may be updated from time to time and which may include payment through your account with a third party. You must cancel your membership before it renews in order to avoid billing the membership fees for the next billing cycle to your Payment Method (see "Cancellation" below).
Billing Cycle. The membership fee for the Unlock Academy platform and any other charges you may incur in connection with your use of the platform will be charged to your Payment Method on the specific payment date indicated on the "Account" tab under "Order History".
Our Refund Promise
Here at Unlock Academy, we have a 100% satisfaction guarantee. If you are not satisfied with our course selection within the first 14 days of enrollment, we will refund up to 50% of the purchase price (minus processing fees).
Refund requests must be submitted for review within 14 days of purchase to our customer service email help@unlock.academy.
The course hasn't started?
If you would like a refund for a course that has not started yet, the 14-day policy does not apply. Registration cancellations received prior to the course start date may be eligible to receive a full refund (minus processing fees)
Refund requests must be submitted for review within 14 days of purchase to our customer service email help@unlock.academy. All refund requests must include the student's name (as used to register with) and/or transaction number.
Monthly Subscriptions
When canceling a monthly subscription, all future charges associated with the coming months of your subscription will be canceled. You may notify us of your intent to cancel at any time; your cancellation will become effective at the end of your current monthly billing period. You will not receive a refund; however, your access to membership course content will continue for the remainder of the current monthly billing period.
Annual Subscriptions
When canceling an annual subscription, all future charges associated with the coming years of your subscription will be canceled. You may notify us of your intent to cancel at any time; your cancellation will become effective at the end of your current annual billing period. You will not receive a refund, prorated or otherwise, for the remainder of the annual term. However, your access to membership course content will continue for the rest of the current annual billing period.
Please note: Unlock Academy owns ALL material.
Cancellation
Please note this applies to Monthly and Annual memberships. You can cancel your Unlock Academy membership at any time, and you will continue to have access to the Unlock Academy platform through the end of your billing period. Please note you will not receive a refund for cancellation, you will have access to the course material until the end of your billing cycle. To cancel any future payments you can send us an email at help@unlock.academy or go to your billing section and cancel from there. Use the image below as a guide. Please reach out to us via email for a cancellation confirmation.
